Refund policy

At Crazy Price Sofas, you can buy our sofas with confidence as we offer a no-hassle 15-day returns period from the date of your delivery.

Unwanted items must be returned in a fully re-saleable condition, which includes being in the original, unmarked and undamaged packaging.

Products that cannot be returned:

  • Products you received over 15 days ago
  • Products that have been opened or unsealed (other than to inspect)
  • Products that have been damaged
  • Products without original packaging and labels
  • Products that have been assembled in any way

HOW MUCH DO RETURNS COST?

If you need to return an item because it’s faulty, or we have done something wrong, You will not be charged.
If you are returning an item because you’ve changed your mind, you can return your item to our Outlet Warehouse free of charge. This must be pre-arranged, and any returns that are not arranged in advance will be rejected.

HOW MUCH DO COLLECTIONS COST?

If you would like us to collect your return, we can send our dedicated collections team for a £299 charge anywhere in the UK. (The collection fee will be deducted from your refund)

If you refuse to take an item on delivery, without opening and inspecting the item conditions, you will be charged £150 for the delivery and return costs. This fee will be deducted from your refund.


Remember, unwanted items must be returned in a fully re-saleable condition, which includes being in the original, unmarked and undamaged packaging or something similar.
Our collections team will inspect the product on-site with you to ensure that it meets the criteria.

PRODUCTS THAT CAN NOT BE RETURNED

We do not accept returns under this policy for items that are damaged, worn or have any other defects.
We do not accept return requests for items that have been delivered over 15 days ago.
We do not accept items that are not in a fully re-saleable condition, which includes being in the original, unmarked and undamaged packaging or something similar.
We do not accept returns on orders where the returns policy has already been used against a prior purchase for the same customer.
We do not accept returns when we suspect dishonesty or misconduct on your part.
The above does not affect your statutory rights.